Privacy Policy

Wosetech Academy ("we", "us", "our") respects your privacy. This Policy explains what personal data we collect through wosetechacademy.com, why we collect it, and how it is used and protected.

1. Information We Collect

Data	When
Name, email, phone number	Enquiry form, enrollment form
Payment details (handled by Razorpay — we never see your card/UPI credentials)	Course payment at checkout
Messages you send	AI chatbot / voice assistant, WhatsApp
Usage data (pages visited, device/browser)	Automatically, via Google Tag Manager

2. How We Use Your Information

• To process enrollment and send course access, receipts, and reminders (via email/WhatsApp).
• To respond to enquiries and provide customer support.
• To issue and verify Certificates of Completion.
• To send occasional updates about new batches or courses. You can opt out at any time.
• To improve our website and course experience.

3. Third-Party Services

We share the minimum necessary data with trusted service providers to operate our website:

• Razorpay — secure payment processing.
• Resend — transactional email delivery (confirmations, receipts, reminders).
• Google reCAPTCHA — spam and bot protection on our forms.
• Google Tag Manager — website analytics.
• Groq / Sarvam AI — power our AI chat and voice assistant; conversation text may be processed by these providers solely to generate a response.

We do not sell your personal data to third parties.

4. Data Retention

We retain enrollment and payment records as required for accounting, legal, and certificate-verification purposes. Enquiry and chat data is retained only as long as needed to respond to you or improve our services.

5. Your Rights

• You may request a copy of the personal data we hold about you.
• You may request correction or deletion of your data, subject to our legal/accounting record-keeping obligations.
• You may opt out of marketing messages at any time by replying "STOP" on WhatsApp or emailing us.

6. Cookies

We use cookies and similar technologies (via Google Tag Manager) to understand site usage and improve performance. You can control cookies through your browser settings.

7. Data Security

We use industry-standard measures — including HTTPS encryption and secure third-party payment processing — to protect your data. No online system is 100% secure, but we take reasonable steps to safeguard your information.

8. Children's Privacy

Our courses and website are intended for users 16 years and older. We do not knowingly collect data from children under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision.